Safe & Fun Play Approach

As soon as you know your plans. While we can often accommodate same day reservations, there are times when we have limited space. Giving us at least a day advance notice gives us the opportunity to set up your pet’s suite in advance. Also, we plan the playgroups the day before and have a strict limit to the number of pets per handler, which may mean your pet’s usual group is filled up if we don’t know you are coming. We understand that circumstances change and needs arise at the last minute, however. But whenever possible, please let us know in advance.

We assess all of our guests on their first day and assign them to an appropriate play group based on temperament, size, age & energy level. We ensure that dogs enjoy their play time and their playmates are well matched.

Daycare provides many benefits:

• Relieves boredom and anxiety
• Socialization with other dogs and people
• Burn off excess energy
• Provides routine & exercise
• Safety and peace of mind for the owner
• Plus, It’s fun! 

It depends of course on your needs and the energy level of your pup. As part of the first-time guest assessment, we’ll provide a recommendation. Some dogs come every day, some just once a week.

We’d love to meet your pet! We conduct a behavior assessment for first time guests to determine what kind of play group your pup would fit best in! A reservation is required.

Dogs receive four play sessions every day included in a full day of daycare. We never have more than 10 dogs per handler in a play group, ensuring there is sufficient supervision for safe play.

We rotate the play groups so that every dog here for a full day experiences at least one trip to the pool, weather permitting. We do close the pool when it’s too cold or rainy for their comfort.

Your pet will relax and recharge in their own private, glass fronted suite. Our healthy Rest/Play Model provides plenty of exercise and stimulation without exhaustion. This balanced approach results in happier & healthier dogs. Staff will check on them regularly to ensure they are comfortable, providing water and administering meals as needed. You can add on to their stay with Snack Time, Spa services, Extra Play, and Extra Love. It’s all customizable to your pet’s needs.

We have a number of different size indoor suites, allowing us to select just the right enclosure for your pup. All suites are glass fronted, private, and spacious so that your pet is comfortable during their rest time. Our suites are all climate controlled, allowing for the perfect temperature no matter the time of year.

Due to the size and number of our play yards (5 yards across 25,000 square feet) and the variability of the rotation schedule (they are in different play yards each session), we do not open up our cameras for public viewing. It would be too difficult for you to locate your pet at any point in time. Instead, we post pictures on social media and provide daily emailed report cards with a picture for an additional fee. First time guests receive a complimentary report card detailing how they did.

You can drop off & pick any time within our lobby hours. Play groups begin around 8am, so if you want your pet to get the most out of his or her day, we recommend that you plan to be here by then!

Our Client Portal is very convenient for managing reservations and viewing vaccination status. Haven’t stayed with us before? Fill out a New Client Reservation Request to get started. You can also call us at (704) 663-3733.

Of course! We would love to show you our facility. Visit during our business hours and our staff will be happy to take you on a tour and answer any questions you may have.

We require up-to-date Rabies, Bordetella, Distemper & a negative fecal exam that was completed within the last year. Additionally, your dog must be on a flea, tick, & heartworm/intestinal parasite preventative.

Yes, we do! For those times when it may be inconvenient to have your cat at home, we’ll be happy to keep an eye on your feline for you. They will relax in their own private enclosure in between private play sessions in the cattery. We don’t offer group play for cats and only cats in the same family will be out together.

Respiratory infections, like the common cold in humans, can be picked up almost anywhere dogs interact, including public spaces, parks, and even vet offices. Our facility encourages social interaction among pets, which unfortunately presents opportunities for transmission. Despite our best efforts to maintain strict cleaning procedures, wellness checks, and vaccination requirements, complete prevention is not always possible in such communal settings. While the risk is low, you should be aware of the possibility. Click here for more details.

The process begins by ensuring we have your dog’s up-to-date vaccination records on file. A senior handler then reviews your responses to the Getting to Know Our Guest form, to provide additional insight into your dog’s preferences and needs.

The behavior assessment has three components:

• How does your dog react in an off-leash, open group play environment to ensure they are a good fit for groups? Are they enjoying the experience or are they anxious, fearful or aggressive? Are they energetic and excited or calm and relaxed? A senior handler will introduce a few dogs into the yard to assess your dog’s comfort level and reactions, as well as the type of playgroup they would most enjoy.
• Is your dog comfortable in their suite during rest time?
• Does your dog interact well with handlers? Are they comfortable being touched? Do they listen when called, especially during play? How do they act when redirected?

At pickup, a senior handler will meet with you to review the results of the assessment and provide you with a Report Card that details how the first stay went. They can also answer any questions you may have.

We reassess dogs periodically throughout their life with us, but the Behavior Assessment fee only applies to that initial behavior assessment.

We ask that you let us know as soon as possible if your plans change so we can accommodate others. Lodging, Daycare, Bathing and Haircut cancellations made after 5 PM the day before an appointment will be subject to a $40 cancellation fee. Cancellations should be made via the Client Portal, text or email.